DC Books VIP Schemes
Frequently Asked Questions and Answers
How to renew the VIP Book Club membership which is expired?
Existing VIP Book Club membership can be transferred to VIP Silver scheme.
What is VIP Silver scheme?
VIP Silver scheme is better and more beneficial scheme that the existing VIP Book Club scheme.
Can we transfer the membership from VIP to VIP Silver? How?
Yes. Before the expiration of your VIP membership, Head Office will send you a letter and application form. You need to submit your membership card at the agency or send it to Head Office.
What is the term for VIP Silver membership?
Four years
Will the amount refunded at the end of the membership term?
No. You can purchase Malayalam books with 20% or English books with 12% with the cash. Or you can renew your membership.
While changing the VIP scheme to Silver, do we need to pay additional amount?
Yes. A part of the renewal amount will be applicable. An amount of Rs. 35/- will be born from the member (The actual amount for the renewal is Rs. 22/- for registered post, Rs. 15/- for identity card, Rs. 12/- stationary charges and postage Rs. 5/- which makes a total of Rs. 54/-).
When we have to pay this processing amount of Rs. 35/-?
When you come to purchase annual yearly books.
What is the amount for gift books?
You can buy Malayalam books worth Rs. 300/- or English books worth Rs. 250/-.
What is the discount on pre-publication?
You will 5% discount on the amount you paid in pre-publication scheme.
How many percent discounts will be available on cash purchase?
On cash purchase, 20% discount on Malayalam books and 15% on English books will be available.
At the end of the term of VIP Silver membership scheme, will the membership be renewed or we need to end the membership by purchasing all books?
You can renew your membership. Once your letter reaches the Head Office, your amount will be refunded.
What are the things to be kept in mind while filling the form?
Fill all the necessary columns provided in the application form.
The members whose membership expires before January, 2011, membership is not renewed, under such circumstances will the membership be provided?
Yes, but under new scheme.
Before January, 2011 if the membership expires and the member wants the new scheme, what will the date of renewal?
From the next date, i.e., the dates succeeding the expiry date of the old membership.
Before January, 2011 if the membership expires, will the deposit amount be refunded to the member who does not wish to have new membership?
Yes, the deposit amount will be refunded.
Under VIP Silver scheme, can a member purchase books with Home Library scheme?
You can purchase books worth Rs. 900/- under VIP Silver scheme with Home Library scheme. But you will need to re-pay the amount in three installments. For example, if you purchase books worth Rs. 880/-, you will have to re-pay the amount in installments of Rs.300/-+ Rs. 300/-+ Rs. 280/-.
Do we need to pay penalty if we default an installments in HLS?
Yes. If you default an installment, you will need to pay 3% penalty on the installment amount.
How will you yield default amount?
The amount will be yielded back through VIP Silver Free books.
What steps will be taken against customers if the default amount is for more than 6 months?
If the defaults are not paid within 6 months, customer’s VIP Silver A/c will be closed after informing them.
VIP GOLD PLUS
How to renew the expired VIP Gold Book Club membership?
You can renew your VIP Gold Book Club membership to VIP Gold Plus membership.
What is VIP Gold Plus scheme?
VIP Gold Plus scheme is better than existing VIP Gold Book Club.
What is the term for VIP Gold Plus membership?
Four years
Can VIP Gold Plus members purchase free books from three agencies?
No. The members can purchase free books only from any one agency.
Will the amount refunded at the end of the membership term?
No. You can purchase Malayalam books with 20% or English books with 12.5% with the cash.
While changing the VIP Gold scheme to VIP Gold Plus, do we need to pay additional amount?
Yes. A of part of the renewal amount will be applicable. An amount of Rs. 35/- will be born from the member (The actual amount for the renewal is Rs. 22/- for registered post, Rs. 15/- for identity card, Rs. 12/- stationary charges and postage Rs. 5/- which makes a total of Rs. 54/-).
When we have to pay this processing amount of Rs. 35/-?
When you come to purchase annual yearly books.
What is the amount for gift books?
You can buy Malayalam books worth Rs. 900/- or English books worth Rs. 700/-.
What is the discount on pre-publication?
You will 7% discount on the amount you paid in pre-publication scheme.
How many percent discounts will be available on cash purchase?
On cash purchase, 20% discount on Malayalam books and 12.5% on English books will be available.
At the end of the term of VIP Gold Plus membership scheme, will the membership be renewed or we need to end the membership by purchasing all books?
You can renew your membership. Once your letter reaches the Head Office, your amount will be refunded.
What are the things to be kept in mind while filling the form?
Fill all the necessary columns provided along with your signature in the application form.
Under which scheme the member, whose membership expires in January, 2011 be added?
The member will be added under new scheme.
Before January, 2011 if the membership expires and the member wants the new scheme, what will the date of renewal?
From the next date, i.e., the dates succeeding the expiry date of the old membership.
Before January, 2011 if the membership expires, will the deposit amount be refunded to the member who does not wish to have new membership?
Yes, the deposit amount will be refunded.
Under VIP Gold Plus scheme, can a member purchase books with Home Library scheme?
You can purchase books worth Rs. 2500/- under VIP Gold Plus scheme with Home Library scheme. But you will need to re-pay the amount in five installments. For example, if you purchase books worth Rs. 2250/-, you will have to re-pay the amount in installments of Rs.500/-+ Rs. 500/-+ Rs. 250/-.
Do we need to pay penalty if we default an installments in HLS?
Yes. If you default an installment, you will need to pay 3% penalty on the installment amount.
How will you yield default amount?
The amount will be yielded back through VIP Gold Plus books.
What steps will be taken against customers if the default amount is for more than 6 months?
If the defaults are not paid within 6 months, customer’s VIP Silver A/c will be closed after informing them.
| DC BOOKS Customer Care / Support |
| Phone : 0481-2563114, 2301614 Email : customercare@dcbooks.com Mobile : +91-9846133336 |